During one of my friends second month of college, his professor gave them a pop quiz. My friend was a conscientious student and had breezed through the questions until he read the last one: "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. He had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would he know her name? My friend handed in paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade. "Absolutely," said the professor. "In your careers,you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello."
My friend then never forgot that lesson. He also learned her name was Nancy.